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FAQ

FAQ

FAQ

General Questions

  • What sizes are your art prints?
  • Art prints are available in 5" x 7" and 8" x 10". If you're interested in an even larger format, check out the 16" x 20" pieces selling in the Signature Series.

  • Who prints your artwork and what do they use?
  • I handle all the printing in-house with a professional grade, 17” wide, Epson Stylus® PRO 3880. Rather than regurgitate all the fancy printer specs from that link, I’ll just say it’s been a really great printer and it’s helped me make sure you and I both get our money’s worth in terms of quality.

  • Can't I just print them out myself?
  • You can. You just won't like the result. I'm going to guess you don't have anything close to the same professional grade printer or art paper I use, and, even if you did, the image files on this site are nowhere near the proper format or resolution to match the quality of a print you'd buy from me. The end result will definitely look like you got it for free, and not in a good way. Of course, there's one more giant motivation not to print the art yourself: buying art from me means I can keep making new art you'll love; It's how you support me as an artist. Bottom line: If you love the art enough to want it on your wall, do us both a favor and buy an official art print from (me) the artist.

  • Where are you based? 
  • New Jersey. Everything you've heard about it is true. It really is next to NYC.

  • Do you plan to do any products beside prints?
  • Yep. You can read about my plans for t-shirts. I have other products in the works as well, but I’m playing those close to the chest for now. Sign up to the mailing list so you know right when they’re announced.

  • So, do you, like, make a living doing this?
  • So far, so good -- but if you enjoy the stuff I make and want me to keep making more of it, it wouldn’t be the worst idea in the world if you bought some art prints for yourself and a friend, or even your "friend" who’s actually you but you felt too weird admitting you’d buy that many just for yourself.

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Shipping & Delivery

  • How much is shipping?
  • All orders under $45 are a flat-rate of $7.95 {with special exceptions for Hawaii and Alaska at $15}. Shipping is free for all orders $45 or more. Buy in bulk.

  • I placed an order! When will I get it?
  • Once an order is placed, it will usually ship out from New Jersey within three (3) business days (allow more time during the holidays). From there, the USPS will be able to deliver it within 3 - 7 business days, depending on how close you live to New Jersey. If it's important that your order arrive in time for Christmas, please, place your order no later than December 14th.

  • Do you do international shipping?
  • Not yet. First let me get the hang of the logistics for domestic shipping over the next month or two. Once I feel comfortable with how things work, I’ll absolutely include international shipping. If you're not already, be sure to get on the mailing list so you'll know when international shipping launches. I know there are plenty of you who visit this site from outside the United States. Thanks for being patient.

  • I haven’t received my order yet? Why?
  • Has it been more than 10 business days since you placed your order? If so, let me know by emailing dylan@upsidedowngrin.com with your name and order number in the subject line. I’ll take care of you from there.

  • Who handles packaging and shipping orders?
  • Me. The same guy who’s the artist and the printer. This might not always be the case later down the line, but for now I personally inspect and hand-package every order you recieve. Nothing gets packaged, let alone shipped, unless I’m happy with how it came out.

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Wholesale & Bulk Orders 

  • I am not a store owner. I just want to buy a GIANT amount of these. 
  • Sounds great! Just email dylan@upsidedowngrin.com with the subject line "BULK ORDER" and your request. I’ll be able to give you a special deal based on the amount.

  • I am a store owner and I think these would fly off my shelves. What’s next? 
  • Send some initial info on your store and the product(s) you’re interested in carrying to wholesale@upsidedowngrin.com. I’ll be in touch with order minimums, cost, what prints are included, and so on.

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Events & Conventions 

  • Are you coming to {insert name of con here}? 
  • I announce any upcoming conventions on the homepage and blog. Check on those to see if I’ll be heading to your area to sell art and do signings. It’s always super cool for me to meet fans of the site in person.

  • What determines which conventions you attend? 
  • Every convention is different. Many have judging requirements and limited spots for artists. Even when I’ve been accepted a prior year, sometimes I’ll apply and just not get in. Other times I’ll pick a convention based on the location itself: Is it a place I’ve always wanted to travel but haven’t been to before? Do I have old friends/fans living there who I haven’t seen in forever? Can I afford to take this much time off to travel there and back? Who’s going to handle orders and deliveries while I’m gone? All of these play a factor.

  • I run a comic convention. Are you interested in selling at one of the tables or being a guest?
  • It doesn’t hurt to tell me about it. Email dylan@upsidedowngrin.com with info about your event and we’ll go from there. Who knows? Maybe your timing and location couldn’t be more perfect.

  • Do you take commissions during the conventions you attend?
  • No. The turn around time would be too rushed. I’m there to meet new fans and chat with old ones, sign art you’ve already purchased and sell new art. To sweeten the deal, I usually try to bring one or two limited-run art prints created just for that convention. If you know I’m planning to attend one you’ll be attending, email commissions@upsidedowngrin.com. If there’s enough lead time, I might be able to create your request and save you the cost of shipping by bringing it to the event with me.

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Other Questions 

  • When did you start  upside down grin? 
  • October 3, 2011 is when the site first officially launched and I started doing illustrations five days a week, every Monday through Friday. After a hiatus, the site relaunched on January 12, 2015 to the collective sound of everyone shouting "finally!"

  • I don’t have the cash to buy a print right now, but I love what you do! How can I support you?
  • This is advice for supporting me or any artist. The next best thing you can do beside buying something is to tell other people about what I’m doing. Share a favorite illustration with your social network. Think of friends and family who have the same taste in things as you and show them the site. Maybe you can’t afford something now, but they can or will later. At worst, you’ve helped me make some new fans I couldn’t have made on my own.

  • Do you ever do speaking events or talks about the kind of work you do?
  • Let’s give it a shot! I’d love to inspire some folks to do what they love or simply share my story about how I managed to do all of this. Email dylan@upsidedowngrin.com and I’ll see if we can figure something out.

  • Are you really ending this FAQ with a gag question?
  • Yes.

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